Warranty Information

PTACUnits Warranty Support

At PTACUnits, customer satisfaction is our priority. We provide reliable warranty assistance for all eligible air conditioners, PTAC units, and HVAC products purchased through our store.

Warranty coverage varies depending on the manufacturer and product model. Most products include protection against manufacturing defects and faulty components under normal residential use.

Warranty Coverage May Include

Manufacturer defects
Compressor warranty
Replacement parts coverage
Limited component protection
Technical support assistance

Please review the specific warranty information listed on the product page or included with your unit for complete details.

Warranty Claim Process

If you experience an issue with your product during the warranty period, please follow these steps:

Contact our support team with your order number.
Provide the product serial number and installation details.
Share photos or videos of the issue if requested.
Our team will coordinate warranty support with the manufacturer.

Important Warranty Conditions

Warranty coverage may become void if:

The unit was improperly installed
The product has physical or water damage
Unauthorized repairs or modifications were performed
Regular maintenance was neglected
The product was misused or used outside intended conditions

Professional installation by a licensed HVAC technician is strongly recommended.

Shipping & Service

Customers may be responsible for shipping or transportation costs related to warranty inspections, repairs, or replacement parts unless otherwise specified by the manufacturer.

Please inspect all products upon delivery. Any damaged or incorrect shipment must be reported within 48 hours of delivery.

Need Warranty Assistance?

Mid City Air Conditioner Inc.

Email Us

sales@ptacunits.ca

Call Us

Canada: 1-514-273-2489 (CITY)
US or Canada: 1-888-643-2489 (MID-CITY)

Canada Office

6637 Jeanne-Mance
Montreal, QC, H2V 4L1
Canada

Phone: 514-273-2489 (CITY)
Email: sales@ptacunits.ca

US Office

580 Fifth Avenue #909
New York, NY 10036
USA

Phone: 1-888-643-2489 (MID-CITY)
Email: sales@ptacunits.ca

Thank you for choosing PTACUnits.